# Senior Customer Success Manager at Workstream

- Company: Workstream
- What the company does: Simplify operations and elevate worker experience. Access data, track milestones, automate hiring, and ensure compliance. See why top companies trust us. Backed by CRV.
- Company website: https://www.workstream.us/
- Type: Startups
- Level: Senior
- Location: Lehi, Utah
- Work setup: On-site
- Pay: $80K to $105K base salary per year (USD)
- Posted: 2026-09-17
- Apply by: 2026-11-01
- Apply: https://job-boards.greenhouse.io/workstream/jobs/6199630004
- Page: https://www.1752.vc/careers/jobs/workstream-senior-customer-success-manager/

## About the role

We're looking for a Senior Customer Success Manager who can combine analytical thinking with strong customer relationships. You'll own the full customer lifecycle: from successful adoption and value realization through renewal and expansion opportunities. You should think strategically about what your customers need, use data to solve their problems, and own outcomes for your portfolio. Own renewal conversations and drive renewal outcomes for your portfolio

## What they're looking for

- Customer Success & Problem Solving (40%)
- Build deep understanding of how they manage hourly workforces, multi-location operations, and franchisee adoption
- Own a portfolio of enterprise customers and build trusted relationships with key stakeholders
- Use product usage data, customer activity, and financial signals to figure out what's working
- Leverage CSM tools (Gainsight, Churn Zero, Totango, or similar) to get visibility into account health, adoption, and risk
- When customers have complex challenges, identify them and work with Product, Support, and Sales to solve them

Tags: Customer Success Management