# Customer Success Team Lead (Remote - APAC) at Xapo

- Company: Xapo
- What the company does: Xapo combines the convenience of an everyday Bitcoin wallet with the security of a deep cold storage vault. Backed by Blockchain Capital.
- Company website: https://xapo.com
- Type: Startups
- Level: Senior
- Location: Gibraltar - Remote
- Work setup: Remote
- Posted: 2026-09-29
- Apply by: 2026-11-13
- Apply: https://job-boards.greenhouse.io/xapo61/jobs/7996968003
- Page: https://www.1752.vc/careers/jobs/xapo-customer-success-team-lead-remote-apac/

## About the role

The Customer Success Team Lead (APAC) is pivotal in ensuring the seamless delivery of customer support services, aligning with both departmental KPIs and company OKRs. This role emphasizes proactive leadership, strategic oversight, and continuous improvement to enhance customer satisfaction and retention. Supervise and mentor a team of customer support Advisors, fostering a collaborative and high-performance environment.

## What they're looking for

- Minimum of 5 years of relevant experience working in Operations departments, ideally from a bank, fintech, Customer Success or any finance-related institution
- Proven experience in a customer service leadership role, with a strong track record of achieving performance targets
- Excellent communication, coaching, and interpersonal skills
- Strong analytical abilities, with experience in data analysis and reporting
- Ability to manage multiple priorities in a fast-paced environment
- Familiarity with customer service software and tools

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/xapo-customer-success-team-lead-remote-apac/