# Title Customer Success Manager, RepairPal at Yelp

- Company: Yelp
- What the company does: Yelp is a technology company that specializes in local business reviews and recommendations. The company provides a platform that enables users to search for local businesses, read reviews, and write their own reviews. Backed by Space Capital.
- Company website: https://yelp.com
- Type: Startups
- Level: Senior
- Location: Remote (US)
- Work setup: Remote
- Pay: $62K to $72K base salary per year (USD)
- Posted: 2026-09-28
- Apply by: 2026-11-12
- Apply: https://uscareers-yelp.icims.com/jobs/14070/customer-success-manager%2c-repairpal/job
- Page: https://www.1752.vc/careers/jobs/yelp-title-customer-success-manager-repairpal/

## About the role

Do you value transparency in businesses and want to help those businesses grow? The RepairPal Customer Success team is seeking a dedicated and driven Customer Success Manager to provide a 5-star experience to our RepairPal Certified shop customers! As a member of the team, you will be committed to ensuring the long-term success and growth of our shop customers.

## What they're looking for

- You will actively build and maintain relationships through monthly contact and regular check-ins with customers
- You will provide customers with training on RepairPal’s platform
- You will drive customer retention and new business growth by remaining well-versed in program offerings
- You will support and coach shops to handle their own calls and customers, helping them become proactive, successful users and ambassadors of RepairPal
- You will handle escalations and work to prevent cancellations
- You will consult and educate RepairPal Shops by answering a high volume of inbound calls and emails