# Upmarket Customer Success Manager, Discover at Yotpo

- Company: Yotpo
- What the company does: Drive eCommerce growth with Yotpo. Build loyalty programs, collect reviews, and boost AI visibility to get found, earn trust, and turn shoppers into advocates. Backed by Bessemer.
- Company website: https://www.yotpo.com/
- Type: Startups
- Level: Senior
- Location: New York
- Work setup: On-site
- Pay: $105K to $130K base salary per year (USD)
- Posted: 2026-08-26
- Apply by: 2026-10-10
- Apply: https://www.yotpo.com/careers/gid-8159437?gh_jid=8159437
- Page: https://www.1752.vc/careers/jobs/yotpo-upmarket-customer-success-manager-discover/

## About the role

We’re looking for our first Customer Success Manager dedicated to Yotpo Discover—a strategic, hands-on operator who’s excited to help define what great looks like. This is a unique opportunity to join a new product at an early stage and build the Customer Success motion from the ground up. You’ll partner closely with Product and Sales while acting as a trusted advisor to eCommerce brands, helping them understand and improve how they appear across modern, AI-driven discovery experiences.

## What they're looking for

- 3–5+ years of experience in Customer Success, Account Management, SEO, Growth, or Digital Strategy
- Hands-on SEO background is a plus (agency or in-house strongly preferred)
- Comfortable explaining AI search, LLM-driven answers, and modern discovery concepts to non-technical stakeholders
- Builder mentality—thrives in early-stage environments and excited to create structure where none exists
- Strategic advisor with experience managing complex customer relationships and engaging executive audiences
- Analytical and data-driven, using insights to measure performance and demonstrate business impact

Tags: Customer Success