# Senior Customer Success Manager at Zenity

- Company: Zenity
- What the company does: Decide exactly what your AI agents can and can’t do. Zenity evaluates every agent action in real time and steers it. Backed by Norwest and SoftBank VF.
- Company website: https://zenity.io/
- Type: Startups
- Level: Senior
- Location: United States
- Work setup: Remote
- Pay: $210K to $230K base salary per year (USD)
- Posted: 2026-10-31
- Apply by: 2026-12-15
- Apply: https://zenity.io/careers/remote-united-states/senior-customer-success-manager/7A.372?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/zenity-senior-customer-success-manager/

## About the role

I joined Zenity because it’s tackling a new and complex security challenge that enterprises are just beginning to face, securing AI agents everywhere, fast and at scale. It was also an opportunity to help shape how customer success operates in a category defining company while working alongside a highly capable and ambitious team. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- You have 6+ years in customer-facing technical roles in SaaS, cybersecurity, or enterprise software, including ownership of complex account engagements
- You've led customer engagements and strategic reviews inside large organizations, and can explain what changed in the customer's program as a result
- You've run enterprise accounts with many motions at once (governance processes, integrations, cross-functional stakeholders, external platform teams) and can describe how you kept them moving together
- You've owned a hard technical escalation through resolution with Engineering and Support, and can walk through what you did and what you'd do differently
- You've turned customer requirements into product insight that Product or Engineering acted on
- You have a hands-on cybersecurity background and have gone deep with customers on technical architecture, integrations, and enterprise risk

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/zenity-senior-customer-success-manager/