# Lead Customer Success Manager at Zenoti

- Company: Zenoti
- What the company does: Backed by Accel.
- Company website: http://www.zenoti.com
- Type: Startups
- Level: Senior
- Location: Seattle, Washington, United States
- Work setup: On-site
- Posted: 2026-08-20
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/zenoti/jobs/7813738003
- Page: https://www.1752.vc/careers/jobs/zenoti-lead-customer-success-manager/

## About the role

As a Customer Success Manager (CSM) at Zenoti, you will play a critical role in ensuring our customers achieve success with our platform. You will act as a strategic partner, guiding clients through product adoption, best practices, and long-term growth strategies. Your ability to combine technical knowledge with strong communication and relationship-building skills will be essential to driving customer satisfaction and retention.

## What they're looking for

- Technical Horsepower & Curiosity: Ability to deeply understand and use Zenoti’s product, with a proactive approach to learning
- Problem Solving: Strong analytical and critical-thinking skills to independently identify challenges and develop effective solutions
- Data-Driven Decision Making: Ability to interpret data to define strategies and make informed decisions
- Executive Presence & Influence: Confidence, charisma, and credibility to lead discussions and drive meaningful change
- EQ & Relationship Building: Strong interpersonal skills with a customer-first mindset, active listening, and deep customer empathy
- Cross-Functional Collaboration: Proven ability to work with diverse teams across sales, marketing & product, and align stakeholders toward common goals

Tags: Customer Success