# Senior Technical Support Engineer at Zero Hash

- Company: Zero Hash
- What the company does: zerohash provides API-first technology and turnkey regulatory infrastructure to launch and scale compliant crypto and stablecoin products quickly and securely.
- Company website: https://zerohash.com
- Type: Startups
- Level: Senior
- Location: United States
- Work setup: Remote
- Posted: 2026-08-12
- Apply by: 2026-10-08
- Apply: https://zero-hash.breezy.hr/p/0c189ffe0dd0-senior-technical-support-engineer
- Page: https://www.1752.vc/careers/jobs/zero-hash-senior-technical-support-engineer/

## About the role

Join us as a Senior Technical Support Engineer and help drive the resilience, scale, and efficiency of our global value transfer infrastructure. This role is perfect for a highly technical, detail-oriented professional who excels at architectural problem-solving and acts as the ultimate escalation point for our most complex integration and infrastructure challenges.

## What they're looking for

- Advanced API Knowledge: Deep architectural understanding of REST APIs, SDKs, websockets, webhooks, and how to debug complex authentication and payload issues
- Advanced SQL Knowledge: Ability to write complex, optimized SQL queries to retrieve, analyze, and troubleshoot data across massive internal databases
- Polyglot Developer: Strong proficiency in writing and debugging code in one or more common programming languages, preferably Python, Javascript/Typescript, or Golang
- AI Tooling & Automation: Hands-on experience leveraging AI tools, LLM APIs, or AI-driven developer tooling to accelerate code debugging, automate root-cause analysis, and streamline support workflows
- Systems & Tooling Mastery: Deep experience with logging and observability platforms, documentation, sophisticated ticket tracking, and SLA monitoring tools
- Exceptional Communication: Proven ability to deconstruct and explain highly complex technical issues clearly to both technical engineering teams and non-technical executive stakeholders