# SVP, Global Head of Operations at Zero Hash

- Company: Zero Hash
- What the company does: zerohash provides API-first technology and turnkey regulatory infrastructure to launch and scale compliant crypto and stablecoin products quickly and securely.
- Company website: https://zerohash.com
- Type: Startups
- Level: Principal and up
- Location: New York, NY
- Work setup: Remote
- Posted: 2026-09-28
- Apply by: 2026-11-12
- Apply: https://zero-hash.breezy.hr/p/8bbdedeb123d-svp-global-head-of-operations
- Page: https://www.1752.vc/careers/jobs/zero-hash-svp-global-head-of-operations/

## About the role

zerohash is looking for a SVP, Global Head of Operations to lead and unify the teams that keep the platform running around the clock: Settlement & Trading Operations, Custody Operations, Financial Operations (FinOps), Liquidity & Exchange Services, Technical Support Engineering (TSE), and Client Experience (CX).

## What they're looking for

- Own the end-user support function, ensuring zerohash's B2B2C customers receive fast, accurate, and consistent support
- Define CX quality standards, staffing models, and escalation tiers appropriate for a regulated financial infrastructure provider operating at scale
- Use CX data and feedback loops to inform product, operations, and process improvements across the broader Operations organization
- Implement new tooling to ensure the CX function scales efficiently with customer growth
- 12–15+ years of progressive experience in operations leadership within financial services, brokerage, banking, payments, or digital asset infrastructure, including 5+ years in a senior/executive operations role
- Direct experience leading settlement, trading operations, or custody operations at a regulated financial institution, broker-dealer, exchange, or digital asset platform is required