# Customer Service Agent - WWG at zigzag

- Company: zigzag
- What the company does: Build the next big thing with zigzag. We’re with you every step of the way. 1 2 3 Insights The Power of AI-Human Collaboration: Transforming the Startup Ecosystem In the fast-paced world of startups, the need for innovation and disruption is ever-present....
- Company website: https://zigzag.vc
- Type: Startups
- Level: Mid level
- Location: Remote (US)
- Work setup: Remote
- Posted: 2026-08-05
- Apply by: 2026-10-12
- Apply: https://zigzag.applytojob.com/apply/KxJ3TsSbdq/Customer-Service-Agent-WWG
- Page: https://www.1752.vc/careers/jobs/zigzag-customer-service-agent-wwg/

## About the role

We are the Woolworths Group, 200,000+ passionate individuals committed to 'creating better experiences together for a better tomorrow.' As Australia and New Zealand's largest retailer, encompassing iconic brands like Woolworths Supermarkets, Big W and MilkRun, we relentlessly innovate to serve over 24 million customers weekly. If you're ready to shape a better future, join our supportive, flexible, and inclusive culture, offering immense opportunities to grow and make a real impact.

## What they're looking for

- Order Fulfillment & Logistics: Assist with order-related inquiries (status, tracking, cancellations, modifications, returns) and proactively oversee/enhance customer support to ensure seamless customer experience
- Performance & Continuous Improvement: Achieve or exceed individual and team KPIs, continuously expand product knowledge, and identify innovation opportunities to share with management
- Team Support & Leadership : Support, empower, and collaborate with internal teams, delivery partners, and stores, while assisting with the onboarding and training of new teammates
- Availability and willingness to work full-time on-site in the first 3 months is required before moving to hybrid with 3 days on site, 2 days at home
- Flexibility to work shifts, including weekends, and holidays, as needed
- Proven experience in a customer service role, preferably in the e-commerce industry