# Incident Manager at Zillow

- Company: Zillow
- What the company does: The leading real estate marketplace. Search millions of for-sale and rental listings, compare Zestimate® home values and connect with local professionals.
- Company website: https://www.zillow.com
- Type: Startups
- Level: Senior
- Location: Remote-USA
- Work setup: Remote
- Posted: 2026-09-29
- Apply by: 2026-11-13
- Apply: https://zillow.wd5.myworkdayjobs.com/en-US/Zillow_Group_External/job/Remote-USA/Incident-Manager_P751406-1
- Page: https://www.1752.vc/careers/jobs/zillow-incident-manager/

## About the role

Zillow Group is seeking an Incident Manager (IC) to support the reliability and operational excellence of our production systems. This role coordinates incident response to minimize customer impact and improve system resilience through structured execution and clear communication.

## What they're looking for

- 5+ years of experience in incident management, SRE, or technical operations (or 3 years with a Master's degree, or equivalent work experience)
- Proven experience coordinating responses to production incidents or operational events
- Exceptional written and verbal communication skills, able to tailor updates for diverse audiences
- Demonstrated sound judgment and prioritization in high-pressure or ambiguous situations
- Familiarity with structured incident management processes (triage, escalation, post-incident review) and RCA practices
- Comfortable collaborating with cross-functional teams (Engineering, Product, Support)


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/zillow-incident-manager/