# Manager, Customer Success, Strategic at Zillow

- Company: Zillow
- What the company does: The leading real estate marketplace. Search millions of for-sale and rental listings, compare Zestimate® home values and connect with local professionals.
- Company website: https://www.zillow.com
- Type: Startups
- Level: Senior
- Location: Remote-USA
- Work setup: Remote
- Posted: 2026-09-18
- Apply by: 2026-11-02
- Apply: https://zillow.wd5.myworkdayjobs.com/en-US/Zillow_Group_External/job/Remote-USA/Manager--Customer-Success--Strategic_P750846-1
- Page: https://www.1752.vc/careers/jobs/zillow-manager-customer-success-strategic/

## About the role

As Manager, Customer Success – Strategic Segment, you will lead a high-impact team of Customer Success Managers responsible for Zillow’s largest and most complex agent customers across our multi-product portfolio, including Showcase, Zillow Pro, and Follow Up Boss.

## What they're looking for

- You are an effective cross-functional leader who can align teams around a shared account strategy, navigate competing priorities, and communicate clearly with customers and internal executives
- 7+ years of experience in Customer Success, strategic account management, consultative sales, or a related customer-facing function within a recurring-revenue, subscription, software, or advertising business
- 3+ years of people management experience leading Customer Success Managers, strategic account managers, sellers, or other customer-facing teams
- Experience supporting Strategic, Enterprise, or similarly complex customers with multiple stakeholders, products, business units, or locations
- Demonstrated success driving adoption, retention, customer value, and expansion through structured account planning and value-based customer engagement
- Strong executive presence and the ability to coach others to communicate effectively with senior customer stakeholders