# Deployment Strategist, Scaled (Customer Success) at Zingage

- Company: Zingage
- What the company does: You didn’t get into Healthcare to do Digital Chores. Let your new AI Secretary handle the busy work so you can get back to care. Backed by South Park Commons.
- Company website: https://zingage.com
- Type: Startups
- Level: Mid level
- Location: New York City
- Work setup: On-site
- Posted: 2026-06-07
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/zingage/f4c0859e-f7a7-4f05-9467-c5978a46676c
- Page: https://www.1752.vc/careers/jobs/zingage-deployment-strategist-scaled-customer-success/

## About the role

Scaled means portfolio ownership: 30-50+ home care agencies at different stages of onboarding, go-live, adoption, and expansion. The FDE owns the technical build. You own the deployment rhythm, customer adoption, executive communication, QBRs, triage, expansion signals, and the playbook that makes the next rollout faster.

## What they're looking for

- Four things . In order
- Portfolio management . You've carried many customer motions at once, and you know where each one stands before it tells you. You set the priority. You do not wait for the escalation
- Customer presence. You run a QBR with an agency owner, train a frontline coordinator, and handle an escalation in the same week. The customer never feels like they are managing you
- Pattern recognition. A broad portfolio teaches you things a single enterprise account never could. You notice when the same friction keeps appearing, you ask why, and you feed it back in a way Product can act on
- Also: 1-3 years in implementation, onboarding, or customer success at a SaaS company. Strong written communication. Technical comfort enough to field basic product questions without routing everything to engineering. NYC-based, 10-20% travel

Tags: Deployment