# Customer Support Associate (JavaScripting Expert) at Zinier

- Company: Zinier
- What the company does: Backed by Accel and ICONIQ.
- Company website: http://www.zinier.com
- Type: Startups (AI role)
- Level: Associate
- Location: Boston, MA
- Work setup: Remote
- Posted: 2026-08-19
- Apply by: 2026-10-08
- Apply: https://zinier.breezy.hr/p/d47cf3b7dd32-customer-support-associate-javascripting-expert
- Page: https://www.1752.vc/careers/jobs/zinier-customer-support-associate-javascripting-expert/

## About the role

Are you passionate about solving technical problems and helping customers succeed? Zinier is looking for a customer-focused, technically curious Technical Support Engineer who is an expert is JavaScripting and knowledge of ReactJS is an added benefit, to join our growing global support team.

## What they're looking for

- Own the customer support experience by managing tickets from intake through resolution while meeting SLA expectations
- Troubleshoot complex issues across workflows, configurations, integrations, and Zinier platform functionality
- Partner cross-functionally with Product, Engineering, Professional Services, and Customer Success teams to resolve customer challenges
- Drive continuous improvement by identifying recurring issues, root causes, and opportunities to improve support operations and workflows
- Develop product expertise and become a subject matter expert (SME) across key platform areas and customer use cases
- Create and maintain documentation including knowledge base articles, troubleshooting guides, and support playbooks