# Customer Success Lead at Zip Security

- Company: Zip Security
- What the company does: Zip automates cloud-based identity management, device management, and endpoint threat detection making securing a company and acing compliance audits a breeze. Backed by General Catalyst.
- Company website: https://www.zipsec.com/
- Type: Startups
- Level: Senior
- Location: New York City
- Work setup: Remote
- Posted: 2026-09-18
- Apply by: 2026-11-02
- Apply: https://jobs.ashbyhq.com/Zip%20Security/37c448db-ad93-49fc-9dca-bc7dcd28ffdd
- Page: https://www.1752.vc/careers/jobs/zip-security-customer-success-lead/

## About the role

We’re looking for our first dedicated Customer Success Lead to own the customer experience from Closed Won through successful deployment and ongoing adoption. This is a hands-on, high-ownership role. You’ll work directly with customers to get them live on Zip, make sure they’re continuously getting value from the platform, and proactively step in when adoption stalls. At the same time, you’ll build the playbooks, metrics, processes, and programs that become the foundation of Customer Success at Zip.

## What they're looking for

- 5+ years of experience in Customer Success, implementation, customer experience, or another highly customer-facing role at a B2B technology company
- Experience owning complex customer implementations where success requires driving customer action, coordinating multiple stakeholders, and keeping projects moving — not simply configuring a product
- Strong technical aptitude and the ability to quickly become credible with customers on topics such as device management, identity, endpoint security, email security, SSO, and integrations
- Exceptional project-management skills with the ability to manage multiple customer deployments simultaneously, identify blockers early, and proactively drive customers toward action
- A track record of building strong customer relationships while being comfortable pushing customers when necessary to keep implementations and adoption on track
- Experience building playbooks, processes, and programs from scratch rather than only operating within an established Customer Success organization

Tags: Sales + Marketing