# Senior Customer Success Manager - Technical Account Management at Zip

- Company: Zip
- What the company does: Orchestrate the entire intake-to-pay process with the leading AI procurement platform. Zip uses purpose-built AI agents to automate global sourcing, compliance, and spend. Backed by Y Combinator and CRV.
- Company website: https://ziphq.com/
- Type: Startups
- Level: Senior
- Location: San Francisco
- Work setup: Remote
- Pay: $160K to $190K base salary per year (USD)
- Posted: 2026-09-22
- Apply by: 2026-11-06
- Apply: https://jobs.ashbyhq.com/zip/396c01bb-a65e-4eca-8ca8-1184fd9d6ae6
- Page: https://www.1752.vc/careers/jobs/zip-senior-customer-success-manager-technical-account-management-2/

## About the role

We’re looking for a Senior Customer Success Manager (equivalent to a Technical Account Manager) to manage our rapidly growing enterprise customer base across all industries. As a Sr. CSM, you’ll work closely with sales, implementation, engineering and product while also working with a variety of customer stakeholders. You will advise customers on how to transform the way they manage B2B purchasing across their business, creating immediate value and efficiency for employees through product adoption and enablement.

## What they're looking for

- 8+ years of relevant work experience working in customer-facing customer success, technical account management or strategic consulting organization. B2B SaaS experience in a high-paced environment is a benefit
- 1+ year in an implementation role, such as Solutions Consultant, Implementation Manager, etc
- Procurement experience (procurement, sourcing, or vendor management background) and familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools
- Excellent interpersonal skills and ability to establish quick rapport and trust with customers
- Strong project management skills to manage a dynamic customer portfolio
- Creative problem solver while being attentive to details

Tags: Customer Success