# Senior Customer Success Manager - Technical Account Management at Zip

- Company: Zip
- What the company does: Orchestrate the entire intake-to-pay process with the leading AI procurement platform. Zip uses purpose-built AI agents to automate global sourcing, compliance, and spend. Backed by Y Combinator and CRV.
- Company website: https://ziphq.com/
- Type: Startups
- Level: Senior
- Location: New York City
- Work setup: Remote
- Pay: $160K to $190K base salary per year (USD)
- Posted: 2026-09-22
- Apply by: 2026-11-06
- Apply: https://jobs.ashbyhq.com/zip/042a729f-9fba-4b06-9d18-24fccf51cd4f
- Page: https://www.1752.vc/careers/jobs/zip-senior-customer-success-manager-technical-account-management/

## About the role

We’re looking for a Senior Customer Success Manager (equivalent to a Technical Account Manager) to manage our rapidly growing customer base across all industries and customer segments. As a Senior CSM, you’ll be able to work directly with engineering and product while also working with a variety of stakeholders as customers. As every business can benefit from our platform, you’ll also get exposure to different types of companies and industries.

## What they're looking for

- 8+ years of relevant work experience working in customer-facing customer success, account management or strategic consulting organization. B2B SaaS experience in a high-paced environment is a benefit
- 1+ year in an implementation role, such as Solutions Consultant, Implementation Manager, etc
- Procurement experience (procurement, sourcing, or vendor management background) and familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools
- Excellent interpersonal skills and ability to establish quick rapport and trust with customers
- Strong project management skills to manage a dynamic customer portfolio
- Creative problem solver while being attentive to details

Tags: Customer Success