# Support Operations Lead at Zip

- Company: Zip
- What the company does: Orchestrate the entire intake-to-pay process with the leading AI procurement platform. Zip uses purpose-built AI agents to automate global sourcing, compliance, and spend. Backed by Y Combinator and CRV.
- Company website: https://ziphq.com/
- Type: Startups
- Level: Senior
- Location: San Francisco
- Work setup: Remote
- Pay: $90K to $120K base salary per year (USD)
- Posted: 2026-11-06
- Apply by: 2026-12-21
- Apply: https://jobs.ashbyhq.com/zip/a9032fca-cdac-44b1-9114-0118c20a43dd?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/zip-support-operations-lead/

## About the role

As our Support Operations Lead, you'll build the infrastructure and processes that enable our support team to deliver exceptional service at scale. You'll design standard operating procedures from the ground up, implement and optimize support technologies, leverage AI/ML tools to enhance efficiency, and develop the dashboards and KPIs that guide strategic decisions. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 5+ years of experience in customer support, with at least 2+ years in a leadership or operations role
- Deep experience with Zendesk as well as other modern industry-standard support tools and platforms
- Extensive experience coordinating with customer-facing teams and Engineering to build at scale
- Proven ability to design and implement SOPs and process improvements at scale
- Strong background in data analysis, KPI development, and building operational dashboards (SQL, Tableau, Looker, or similar)
- Experience building or scaling enterprise B2B support models with complex SLAs

Tags: Customer Support

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/zip-support-operations-lead/