# Program Lead, Support Operations & Partner Experience at Zipline

- Company: Zipline
- What the company does: Zipline delivers food, groceries, and medicine in minutes with fast, reliable, zero emission delivery. Backed by Sequoia and Techstars.
- Company website: https://flyzipline.com/
- Type: Startups (AI role)
- Level: Principal and up
- Location: South San Francisco, California, USA
- Work setup: On-site
- Pay: $160K to $210K base salary per year (USD)
- Posted: 2026-09-21
- Apply by: 2026-11-05
- Apply: https://www.zipline.com/open-roles/7997651003?gh_jid=7997651003
- Page: https://www.1752.vc/careers/jobs/zipline-program-lead-support-operations-and-partner-experience/

## About the role

Zipline’s Support team helps deliver a reliable, responsive experience for customers, merchants, partners, and internal operations teams. As Zipline scales its autonomous delivery service across marketplaces, retail, healthcare, and enterprise partnerships, Support plays a critical role in identifying issues, improving service quality, and turning operational insights into better products and processes.

## What they're looking for

- 7+ years of experience in Support Operations, Partner Operations, Program Management, Product Operations, Business Operations, Strategy and Operations, or a related field
- Demonstrated experience building and scaling cross-functional business processes from concept through ongoing operation
- Strong business and technical judgment, with the ability to create structure and make progress in ambiguous environments
- Experience influencing technical, operational, commercial, and financial stakeholders without direct authority
- Strong analytical skills and experience using data to evaluate performance, identify trends, and guide decisions
- Excellent written and verbal communication skills, including executive updates, operating reviews, and operational documentation

Tags: Ops