# Support Operations Specialist at Zipline

- Company: Zipline
- What the company does: Zipline delivers food, groceries, and medicine in minutes with fast, reliable, zero emission delivery. Backed by Sequoia and Techstars.
- Company website: https://flyzipline.com/
- Type: Startups (AI role)
- Level: Mid level
- Location: Las Vegas, Nevada, USA
- Work setup: On-site
- Posted: 2026-09-28
- Apply by: 2026-11-12
- Apply: https://www.zipline.com/open-roles/8007174003?gh_jid=8007174003
- Page: https://www.1752.vc/careers/jobs/zipline-support-operations-specialist/

## About the role

The Support Operations Specialist serves as the operating layer between customer/partner communications and core delivery systems. Operating in a fast-paced environment where software, hardware, and operational systems intersect, this role navigates ambiguity to isolate root causes and keep delivery operations running smoothly.

## What they're looking for

- Customer & Partner Ownership: Provide end-to-end communication from intake through closure across internal handoffs
- Investigation & Advocacy Resolution: Isolate break points using system evidence, resolve supported order, serviceability, and setting requests
- Evidence-Based Escalation: Build complete evidence packages (site, order, asset, expected vs. actual behavior) for technical teams
- Safety & Compliance: Follow approved protocols for high-stakes events, protecting human safety, dignity, and privacy
- Partner & Finance Onboarding: Distinguish operational vs. payout readiness and clear documentation blockers
- Process & System Improvement: Maintain SOPs, analyze contact volume signals, and optimize workflows (Automate, Document, Eliminate)

Tags: Commercial