# Customer Success Manager, SMB at Zocdoc

- Company: Zocdoc
- What the company does: Backed by Khosla and Founders Fund.
- Company website: https://www.zocdoc.com/
- Type: Startups
- Level: Senior
- Location: New York, NY
- Work setup: On-site
- Posted: 2026-10-19
- Apply by: 2026-12-03
- Apply: https://job-boards.greenhouse.io/zocdoc/jobs/8289250?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/zocdoc-customer-success-manager-smb-2/

## About the role

Customer Success Managers help existing Zocdoc providers get more value from the platform and grow their practices. Through strategic outreach, they communicate the value of meeting with a CSM, and when running those meetings, they learn each practice’s goals, address operational challenges, and recommend ways to expand the partnership. This can include adding new providers to the platform, improving setup, or increasing the practice’s visibility. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Passionate about provider success and enjoy understanding practices’ goals and challenges to help drive feature adoption, utilization, and retention
- Energized by proactive outreach and comfortable communicating the value of a meeting, then leading conversations about ways to grow a practice’s Zocdoc partnership
- Motivated to build trusted relationships quickly with key stakeholders and decision-makers
- Confident having consultative conversations, influencing others, and handling objections
- Comfortable balancing sales conversations, account management, and collaboration with internal teams
- Curious and quick to learn new products, ideas, and approaches

Tags: Local Sales

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/zocdoc-customer-success-manager-smb-2/