# Customer Success Manager, SMB at Zocdoc

- Company: Zocdoc
- What the company does: Backed by Khosla and Founders Fund.
- Company website: https://www.zocdoc.com/
- Type: Startups
- Level: Senior
- Location: New York, NY
- Work setup: On-site
- Posted: 2026-09-04
- Apply by: 2026-10-19
- Apply: https://job-boards.greenhouse.io/zocdoc/jobs/8178110
- Page: https://www.1752.vc/careers/jobs/zocdoc-customer-success-manager-smb/

## About the role

Customer Success Managers are the driving force in helping existing Zocdoc providers maximize their performance and experience on the Zocdoc platform. Our goal is to make each practice more successful by understanding the practice goals, upselling additional products and features, offering solutions to drive booking volume and improving overall practice performance.

## What they're looking for

- Passionate about ensuring provider satisfaction by conducting client meetings to understand a practice’s goals and pain points in order to drive feature adoption, utilization, and retention
- Personally driven by building fast relationships with key stakeholders and decision makers in order to instill trust to see strong results
- Able to have challenging conversations in order to advise, influence others and handle objections effectively
- Able to balance sales conversations with project management and working with internal stakeholder teams
- Motivated by learning and can quickly grasp and apply new ideas & solutions
- Someone who actively seeks out feedback from sales leadership to adapt and implement improved sales strategies and processes

Tags: Local Sales