# Specialist, Customer Experience at Zocdoc

- Company: Zocdoc
- What the company does: Backed by Khosla and Founders Fund.
- Company website: https://www.zocdoc.com/
- Type: Startups
- Level: Mid level
- Location: USA Remote
- Work setup: Remote
- Posted: 2026-09-04
- Apply by: 2026-10-19
- Apply: https://job-boards.greenhouse.io/zocdoc/jobs/8178109
- Page: https://www.1752.vc/careers/jobs/zocdoc-specialist-customer-experience/

## About the role

As a Specialist, Customer Experience at Zocdoc, you will embody our core values in all interactions, working diligently to deliver exceptional customer service to our provider accounts. You’ll be evaluated on your ability to upsell features and offer tailored solutions to our customers. You will play a vital role in fostering authentic connections, inspiring engagement, and ensuring that healthcare providers can easily access the benefits of Zocdoc's platform through calls, emails, and chat.

## What they're looking for

- Super-positive and empathetic: you see the best in people and know how to bring it out
- A team player, who enjoys working in a highly collaborative (and extremely fun!) team environment
- Passionate about bringing solutions to providers
- Excited to learn new techniques and systems
- Excellent communication and interpersonal skills, both in verbal and written form
- Customer service experience, preferably in a healthcare or technology-related field

Tags: Sales & Customer Success