# Manager, Customer Success at Zocks

- Company: Zocks
- What the company does: Backed by Illuminate Financial.
- Company website: https://zocks.io
- Type: Startups
- Level: Senior
- Location: Denver
- Work setup: Hybrid
- Pay: $130K to $150K base salary per year (USD)
- Posted: 2026-09-10
- Apply by: 2026-10-25
- Apply: https://jobs.lever.co/zocks/eb04758c-fe02-4baa-83ae-035b987e0498
- Page: https://www.1752.vc/careers/jobs/zocks-manager-customer-success/

## About the role

Zocks is the #1 AI assistant for financial advisors. We help advisors automate their operational work and grow their business. 5,000+ firms use Zocks to turn client conversations into completed work.

## What they're looking for

- Recruit, mentor, and manage a team, setting a high bar for customer engagement and product expertise
- Provide actionable feedback and create clear paths for growth
- Track and drive key leading and lagging adoption metrics, and use those trends to develop data-driven adoption strategies and playbooks in collaboration with GTM and Product leadership
- Accelerate time-to-value for new SMB customers by building and delivering scalable programs that educate customers on best practices and drive initial activation
- Partner with Sales and Account Management to identify expansion opportunities in existing customers
- Develop one-to-many solutions that drive product education and activation based on patterns you identify in your teams' conversations with customers

Tags: Operations