# Support Specialist at Zocks

- Company: Zocks
- What the company does: Backed by Illuminate Financial.
- Company website: https://zocks.io
- Type: Startups
- Level: Mid level
- Location: Denver
- Work setup: Hybrid
- Pay: $70K to $80K base salary per year (USD)
- Posted: 2026-08-27
- Apply by: 2026-10-14
- Apply: https://jobs.lever.co/zocks/67e17118-6775-4e82-91ff-f1b7edc8809b
- Page: https://www.1752.vc/careers/jobs/zocks-support-specialist/

## About the role

Zocks is the #1 AI assistant for financial advisors. We help advisors automate their operational work and grow their business. 5,000+ firms use Zocks to turn client conversations into completed work.

## What they're looking for

- The Ultimate Host: You treat every user like a guest at your own table, bringing a warm, human relationship element to the "robot" problems we are solving
- RCA Fluent: Your first language is Root Cause Analysis. You don't just "close tickets", you ensure the underlying issue is addressed and resolved completely so it doesn't return
- Technology Evangelist: You love diving into new systems and are passionate about how applied AI can change lives. You likely use AI tools in your personal life to optimize your own workflows
- Experience: 1-5 years in a client-facing role at a high growth early-stage startup
- Technical Expertise: Proven ability to troubleshoot technical issues and a demonstrated passion for leveraging technology, including working with API integrations
- Mindset: We are looking for teammates who are passionate about user experience and who are dedicated to a customer-first service mindset

Tags: Operations