# Customer Success Manager at Zone & Co

- Company: Zone & Co
- What the company does: Eliminate financial friction with the Zone. Native to NetSuite and flexible by design, our modular solutions help you scale without painful integrations. Backed by Insight.
- Company website: https://www.zoneandco.com/
- Type: Startups
- Level: Senior
- Location: United States
- Work setup: On-site
- Pay: $75K to $90K base salary per year (USD)
- Posted: 2026-09-22
- Apply by: 2026-11-06
- Apply: https://job-boards.greenhouse.io/zonecompanysoftwareconsultingllc/jobs/5430272008
- Page: https://www.1752.vc/careers/jobs/zone-and-co-customer-success-manager/

## About the role

The Customer Success Manager - SMB is responsible for building and maintaining strong, long-lasting relationships with our SMB clients, ensuring they receive maximum value from products and services. This role involves working closely with clients to understand their business goals, providing tailored success plans, and driving adoption, retention, and overall customer satisfaction.

## What they're looking for

- ● Must have 3+ years in customer success, account management, or similar client-facing role, preferably within a SaaS or technology environment
- ● Excellent communication skills, both written and verbal, with the ability to clearly articulate complex concepts to non-technical audiences
- ● Active listening skills, with a strong ability to empathize with customers, understand their pain points, and offer effective solutions
- ● Ability to lead customer meetings, webinars, and working sessions confidently
- ● Analytical mindset, capable of interpreting data and customer feedback to drive customer success initiatives and identify upsell or retention opportunities
- ● Comfortable working with Salesforce to track customer interactions, monitor health scores, and report on progress

Tags: Customer Success