# IT Service Desk & SLA Operations Manager at Zoox

- Company: Zoox
- What the company does: Zoox is a purpose-built autonomous vehicle designed for riders, not drivers. Learn more about the Zoox robotaxi and the future of ride-hailing. Backed by Lux.
- Company website: https://zoox.com
- Type: Startups
- Level: Senior
- Location: Foster City, CA
- Work setup: Hybrid
- Pay: $167K to $201K base salary per year (USD)
- Posted: 2026-09-08
- Apply by: 2026-10-23
- Apply: https://jobs.lever.co/zoox/baeb5af5-65b7-433b-99e8-44e61901ae9b
- Page: https://www.1752.vc/careers/jobs/zoox-it-service-desk-and-sla-operations-manager/

## About the role

Process Optimization & Friction Elimination ("Simple Sets You Free")

## What they're looking for

- 3–5+ years in IT Service Management (ITSM), IT Operations, or Service Desk leadership roles with demonstrated experience in end-to-end ticket management and lean process optimization
- Unwavering ownership mentality—willing to follow a ticket to the end-of-the-earth to see it resolved
- Strong lean operational mindset focused on process simplification and waste reduction
- Advanced proficiency in ITSM platforms (ServiceNow, Jira Service Desk, BMC Helix, Freshservice, etc.)
- Deep expertise in analytics/BI platforms (Power BI, Tableau, Excel/Google Sheets advanced reporting)

Tags: ITA PMO