# Major Incident Manager at Zscaler

- Company: Zscaler
- What the company does: Zscaler is a leading cloud enterprise security provider helping global businesses adopt zero trust for secure digital transformation. Backed by Lightspeed.
- Company website: https://zscaler.com/
- Type: Startups
- Level: Senior
- Location: Remote - USA
- Work setup: Remote
- Posted: 2026-09-22
- Apply by: 2026-11-06
- Apply: https://job-boards.greenhouse.io/zscaler/jobs/5232613007
- Page: https://www.1752.vc/careers/jobs/zscaler-major-incident-manager/

## About the role

We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback.

## What they're looking for

- You act like an owner. You take full accountability for an incident from initial declaration through final Root Cause Analysis delivery
- You champion simplicity and precision. Your customer updates and Root Cause Analysis reports are accurate, complete, and convey critical facts without speculation or spin
- You are resilient and adaptable under pressure. You maintain composure during high-severity outages, managing incidents through resolution across flexible schedules and on-call rotations
- You are a pragmatic, technical problem-solver. You comfortably navigate engineering investigations, asking sharp questions and evaluating evidence to drive fast, accurate resolutions
- You are a high-trust collaborator. You work seamlessly across cross-functional engineering, product, support, and global regional teams to maintain aligned processes and execution
- Demonstrated use of AI tools to improve day-to-day workflows, analysis, or documentation

Tags: Support