# Senior Manager, Product Support at Zscaler

- Company: Zscaler
- What the company does: Zscaler is a leading cloud enterprise security provider helping global businesses adopt zero trust for secure digital transformation. Backed by Lightspeed.
- Company website: https://zscaler.com/
- Type: Startups
- Level: Senior
- Location: Remote - USA
- Work setup: Remote
- Posted: 2026-09-28
- Apply by: 2026-11-12
- Apply: https://job-boards.greenhouse.io/zscaler/jobs/5247835007
- Page: https://www.1752.vc/careers/jobs/zscaler-senior-manager-product-support/

## About the role

We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback.

## What they're looking for

- You are a skilled leader with a passion for developing technical talent and fostering a high-performance team environment
- You possess exceptional communication and interpersonal skills, adept at managing customer escalations and stakeholder relationships with empathy and clarity
- You are data-driven, consistently focused on improving customer satisfaction (CSAT, NPS) and optimizing operational efficiency (TTR, Escalation Rate)
- You thrive on resolving complex technical challenges, meticulously driving solutions for critical customer issues
- You are a proactive contributor, always looking for opportunities to enhance support processes and training programs to deliver maximum impact
- Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain

Tags: Support