# Technical Support Engineer at Zscaler

- Company: Zscaler
- What the company does: Zscaler is a leading cloud enterprise security provider helping global businesses adopt zero trust for secure digital transformation. Backed by Lightspeed.
- Company website: https://zscaler.com/
- Type: Startups
- Level: Mid level
- Location: Remote - USA
- Work setup: Remote
- Posted: 2026-09-25
- Apply by: 2026-11-09
- Apply: https://job-boards.greenhouse.io/zscaler/jobs/5239102007
- Page: https://www.1752.vc/careers/jobs/zscaler-technical-support-engineer/

## About the role

We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback.

## What they're looking for

- You are a problem-solver who is energized by finding solutions to complex technical challenges and delivering high-impact outcomes
- You are customer-obsessed, building deep empathy for enterprise customer needs and anchoring every action in solving real-world issues
- You act like an owner with a strong bias for action, taking full accountability for case resolution and team skill development
- You are a high-trust collaborator who works effectively with engineering partners and mentors peers to elevate team performance
- You are resilient and adaptable, maintaining composure and clear focus when managing high-pressure customer escalations
- Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain

Tags: Support