# Customer Experience Manager at Zum

- Company: Zum
- What the company does: Zum CMX serves 5,000+ schools with 98% on-time performance. Managed student transportation, AI routing, and real-time tracking for districts. Backed by Sequoia and SoftBank VF.
- Company website: https://ridezum.com/
- Type: Startups
- Level: Senior
- Location: Remote, USA
- Work setup: Remote
- Pay: $115K to $145K base salary per year (USD)
- Posted: 2026-11-03
- Apply by: 2026-12-18
- Apply: https://jobs.lever.co/ridezum/7d3025cb-ff05-4d0f-8c98-ee2c526c4562?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/zum-customer-experience-manager/

## About the role

Zūm provides safe, reliable, technology-enabled student transportation for school districts. As we launch new districts and deepen existing partnerships, we’re hiring a Customer Experience Manager to own the district relationship once the contract is signed. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 5+ years in customer experience/success, account management, or district-level roles in student transportation, logistics, SaaS, or a similar service-critical field
- Strong presentation skills, with experience building and delivering executive-ready materials to district leaders or boards
- Proven ability to coordinate with operations teams and drive cross-functional work to completion
- Exceptional organization and follow-through, with the ability to manage multiple districts and deadlines at once
- Fluency with customer data, turned into weekly action
- Exceptional written and verbal communication

Tags: Customer Support

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/zum-customer-experience-manager/