# Director of Product & Customer Marketing at Zum

- Company: Zum
- What the company does: Zum CMX serves 5,000+ schools with 98% on-time performance. Managed student transportation, AI routing, and real-time tracking for districts. Backed by Sequoia and SoftBank VF.
- Company website: https://ridezum.com/
- Type: Startups
- Level: Principal and up
- Location: Hybrid Remote/ Redwood City, CA
- Work setup: Hybrid
- Pay: $250K to $275K base salary per year (USD)
- Posted: 2026-04-28
- Apply by: 2026-10-08
- Apply: https://jobs.lever.co/ridezum/ce62ca95-3035-4bef-8a70-8636e5cf9854
- Page: https://www.1752.vc/careers/jobs/zum-director-of-product-and-customer-marketing/

## About the role

You are a sharp, ambitious product marketing leader with a keen customer focus—someone who can articulate complex technology in language that moves buyers, champions, and the market alike. As Zūm’s Director of Product & Customer Marketing, you will own how we position our platform, activate our customer base, and build the narratives that win deals and grow accounts.

## What they're looking for

- 8+ years of B2B product marketing or customer marketing experience, ideally at a SaaS or tech company, experience with complex, multi-stakeholder sales cycles is a strong plus
- A portfolio that demonstrates your ability to take a complicated product and craft messaging that is clear, differentiated, and memorable—you write well, and you know it
- Deep expertise in positioning methodology—you have built frameworks from scratch, stress-tested them with sales teams, and iterated based on win/loss data
- Proven customer marketing chops: you’ve owned reference programs, case study pipelines, and expansion campaigns that drove measurable retention and growth outcomes
- A strong track record as a player-coach—you lead by doing, not just by delegating. You are energized by getting into the details while also thinking three levels up
- Comfort operating in a fast-moving, resource-constrained environment where ambiguity is the norm and speed is a competitive advantage

Tags: Marketing