# IT Support and Network Engineer at Zum

- Company: Zum
- What the company does: Zum CMX serves 5,000+ schools with 98% on-time performance. Managed student transportation, AI routing, and real-time tracking for districts. Backed by Sequoia and SoftBank VF.
- Company website: https://ridezum.com/
- Type: Startups
- Level: Mid level
- Location: Redwood City, CA
- Work setup: On-site
- Pay: $135K to $155K base salary per year (USD)
- Posted: 2026-09-24
- Apply by: 2026-11-08
- Apply: https://jobs.lever.co/ridezum/7055157f-6405-41a8-ac8e-90848dcb82f6
- Page: https://www.1752.vc/careers/jobs/zum-it-support-and-network-engineer/

## About the role

We are looking for an experienced IT Support & Network Engineer to join our IT team. This is a role that blends hands-on network engineering, centered on our Cisco Meraki environment, with day-to-day IT helpdesk support for employees across our offices and operational hubs. You will design, deploy, and maintain the network infrastructure that keeps Zum running, while also serving as a friendly, responsive point of contact for employee technology needs across Google Workspace, macOS, and Windows environments.

## What they're looking for

- Network engineering: Design, deploy, configure, and maintain Cisco Meraki networks (MX security appliances, MS switches, MR access points) across corporate offices and field locations
- Monitoring & troubleshooting: Monitor network health and performance via the Meraki dashboard, proactively identify, troubleshoot, and resolve connectivity, performance, and capacity issues
- Security & segmentation: Manage firewall rules, VLANs, SD-WAN/VPN configurations, SSIDs, and network segmentation in line with security best practices
- Site buildouts: Lead network buildouts for new office and hub openings, including vendor coordination, circuit provisioning, cabling, and cutovers
- Helpdesk support: Provide tier 1–3 helpdesk support to employees: triage, resolve, and document tickets covering hardware, software, accounts, and connectivity
- Google Workspace: Administer Google Workspace: user lifecycle (onboarding/offboarding), groups, shared drives, security settings, and troubleshooting

Tags: IT