The Manicure, Redesigned. Your standards. Your schedule. The world's only full-service robotic manicure designed for precision, polish, and your pace. Backed by Lerer Hippeau.
About the role
Come join the company who will put 'beauty robotics' on the map! 10Beauty is seeking a dedicated Customer Support Specialist to be the frontline hero for our customers and a foundational member of our Customer Team. In this role, you’ll be instrumental in shaping our support processes, creating vital customer resources, and ensuring every interaction, whether by phone or online, leaves our users delighted. This is the first Customer Support hire for the company! Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 1-2 years of experience in a customer support role, preferably within a consumer-facing or software startup environment
- Experience handling customer calls, with a warm, professional, and patient phone manner
- Outstanding communication skills (written and verbal)
- Experience with HubSpot (calls, emails, and tickets) or similar customer support platforms
- Effective inventory management skills
- Exceptional “in the moment” problem-solving abilities, including staying calm and helpful with frustrated customers on the phone
More about this role
10Beauty is a robotics startup based in Burlington, MA on a mission to forever change the beauty and wellness space. We have raised $70M from some of the leading venture and celebrity investors in the country to build the world’s first fully autonomous 5-step manicure machine. We have pre-sold our first 1,000 machines to some of the most iconic brands in America, including Ulta Beauty, Nordstrom, Equinox and Marriott.
As of November 2025, we launched our first robot at Ulta Beauty in Everett, MA and are continuing to scale across said brand locations above. We are a fast growing 60+ person organization with deep robotics experience.
Come join the company who will put 'beauty robotics' on the map!
10Beauty is seeking a dedicated Customer Support Specialist to be the frontline hero for our customers and a foundational member of our Customer Team. In this role, you’ll be instrumental in shaping our support processes, creating vital customer resources, and ensuring every interaction, whether by phone or online, leaves our users delighted. This is the first Customer Support hire for the company!
This is an in-person role based out of our Burlington, MA office, with a rotating evening...
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