For Sales, RevOps, and GTM Leaders. Transform your revenue team with digital AI workers that execute, learn, and optimize across all customer touchpoints. Backed by a16z.
About the role
We’re looking for a Senior Customer Success Manager who is energized by the challenge of scaling new go-to-market motions and driving up-market business impact across a portfolio of high-value enterprise customers.
What they're looking for
- 8+ years in a customer-facing role (Customer Success, Account Management, Business Development, etc.)—preferably in SaaS, AI, or GTM tech
- 3+ years working with enterprise logos (5,000+ employees)
- A strong understanding of the go-to-market landscape—you’ve either carried a quota, supported sales teams, or helped deploy tools used by GTM orgs
- A builder’s mindset: proactive, resourceful, and unafraid to get hands-on in a fast-moving environment
- Exceptional communicator and relationship-builder, comfortable engaging senior execs and managing complex projects
- You sweat the details, thrive on ownership, and are motivated by helping customers win
More about this role
Most of what GTM teams do all day isn't selling. It's monotonous work like research, list-building, follow-ups, and data entry - things that should never have been a human job in the first place.
11x is building the AI platform for growth by automating the busywork so GTM teams can focus on what they do best: building relationships and closing deals.
Backed by $75M+ from a16z and Benchmark, headquartered in San Francisco, and trusted by leading teams at Checkr, Xerox, Rillet, and much more. We're hiring ambitious people who want to define how the next generation of companies accelerate growth.
We’re looking for a Senior Customer Success Manager who is energized by the challenge of scaling new go-to-market motions and driving up-market business impact across a portfolio of high-value enterprise customers.
At 11x, we call this a Full Stack CSM —you’ll own the entire customer journey: from onboarding and consulting on use cases, to managing ongoing success and even leading commercial conversations. You won’t just manage accounts—you’ll serve as a strategic advisor to executive stakeholders, deeply embed yourself in customer workflows, and proactively identify opportunities to expand...
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