This job is based in Newark, NJ in our HQ at 550 Broad Street. Today, companies spend huge amounts of time & money on training that is outdated, boring and quickly forgotten by employees. Backed by 500 Global.
About the role
Our Customer Success Team is focused on meeting the needs of our customers to ensure they are getting the most value out of our products/solutions and services. We are looking for a junior customer support rep who will be assisting in basic technical support to customers. Logging issues and responding when you can; otherwise escalating more complex issues to the appropriate team/person. Come join our team and provide awesome service that contributes to our customer’s success!
What they're looking for
- Have a friendly and professional telephone manner
- Excellent leadership and motivational skills
- Display an outstanding ability to listen well
- Work well in a team environment
- Effectively express ideas verbally and in writing
- Independently take action beyond what is called for
More about this role
Our Customer Success Team is focused on meeting the needs of our customers to ensure they are getting the most value out of our products/solutions and services. We are looking for a junior customer support rep who will be assisting in basic technical support to customers. Logging issues and responding when you can; otherwise escalating more complex issues to the appropriate team/person. Come join our team and provide awesome service that contributes to our customer’s success!
- Engaging with clients verbally and in writing to answer questions or solve problems they are having with our platform.
- Logging client issues in our tracking system.
- Solving client issues when you can; otherwise escalating issues accordingly.
- Learning the basics of our complete game platform.
- Contributing to the success of our clients by helping them get the most out of our platform.
- Work local and national marketing events.
- Build relationships to provide repeat business and excellent customer service
- Manage multiple relationships well
- Build rapport with customers and prospects
- Miscellaneous duties as assigned by Executive Team
- Have a friendly and professional telephone manner
- Excellent...
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