Backed by Accel, Lightspeed and ICONIQ.
About the role
If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.
What they're looking for
- • Lead renewals, customer success, account management, or a related post-sale function in Business-to-Business (B2B) SaaS, with a demonstrated record of owning retention outcomes
- • Manage global or senior renewals teams, including hiring, developing, and supporting managers or team leads
- • Lead complex renewal negotiations with enterprise customers while building repeatable renewal motions for smaller customer segments
- • Apply strong knowledge of renewal frameworks, commercial terms, pricing, procurement, legal processes, forecasting, and retention metrics such as gross retention rate, net retention rate, churn, renewal rate, and expansion
- • Use Salesforce, Gainsight, or comparable customer success platforms to manage customer health, risk, forecasts, and team performance
- • Build trusted partnerships across Customer Success, Sales, Revenue Operations (RevOps), Finance, Legal, Support, Solutions Engineering, and Product
More about this role
1Password is growing. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.
At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.
If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced,...
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