4M Analytics' unique technology provides a subsurface utility map with a complete, accurate, and up-to-date subsurface-infrastructure database in the US. Backed by Insight.
About the role
We're seeking a data-driven, action-oriented Customer Success Manager to join our public sector team. You'll drive customer adoption, uncover growth opportunities, and ensure our public sector customers get maximum value from our platform. This is a relationship-driven, on-the-ground role — you'll need to be as comfortable navigating a DOT's org chart as you are running a QBR — working closely with cross-functional teams to shape the future of utility data.
What they're looking for
- 4+ years’ experience as a Customer Success Manager , ideally at a Series A/B startup with lean resources and evolving product-market fit
- Experience with state and local governments. You understand how these agencies are structured and how to work across central offices, districts, and specialized units
- Proven track record of driving adoption and pitching growth or roadmap opportunities within key accounts
- AI-First Mindset : Fluent with AI tools, with a track record of using them to work more efficiently as a CSM
- Skilled in BI tools and data analysis, with the ability to derive actionable insights
- Exceptional communicator, able to engage effectively at all levels, including executive stakeholders
More about this role
The 4M story is likely one you haven’t heard before: We are on a mission to unlock access to the world below us, to do for the world below ground what Google Maps did for the world above. We are building the first Subsurface World Model - an AI platform that uses visual reasoning and large-scale data fusion to turn the undocumented world beneath our streets into one living, intelligent map. We are making reliable, real-time utility data accessible to the construction industry, government agencies, and utility owners, completely transforming a traditional industry, and how infrastructure is understood and protected.
We are Series C, backed by Insight Partners, Viola, and F2. We are 120 people, with teams in Tel Aviv, Israel and Austin, Texas.
We're seeking a data-driven, action-oriented Customer Success Manager to join our public sector team. You'll drive customer adoption, uncover growth opportunities, and ensure our public sector customers get maximum value from our platform. This is a relationship-driven, on-the-ground role — you'll need to be as comfortable navigating a DOT's org chart as you are running a QBR — working closely with cross-functional teams to shape the future...
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