Backed by Greylock, Index and CRV.
About the role
Own the end-to-end customer lifecycle post-sale, including onboarding, adoption, value realization, and expansion readiness. Build and drive success plans, stakeholder maps, program milestones, and cross-functional workstreams.
What they're looking for
- 5+ years of experience in Technical Account Management, Consulting, Customer Success, Solutions Engineering, Implementation, or a similar customer-facing role
- Experience managing enterprise or strategic customer relationships in cybersecurity, AI, or other complex technology environments
- Strong program management skills, with the ability to drive alignment across multiple stakeholders, workstreams, and milestones
- Technical fluency with workflows, integrations, APIs, platform implementations, and operational systems
- Ability to translate technical concepts into clear business value for both practitioner and executive audiences
- Demonstrated history of exceptional customer advocacy, with the confidence to challenge internal assumptions and norms in service of customer outcomes
More about this role
7AI is seeking an AI Solutions Engineer to join our growing team as the primary business and technical partner for our customers. This is a highly strategic, highly technical, cross-functional role for someone who combines strong customer instincts with technical implementation depth and operational execution. You’ll help customers deploy, operationalize, and scale 7AI across critical security workflows while driving measurable business outcomes and long-term adoption.
As one of the early members of our CX organization, you will play a key part in shaping how we deliver a three-star Michelin experience at scale, influence product direction through customer insight, and build the operational foundation for AI-enabled customer outcomes.
You will partner closely with Product, Engineering, and Sales to lead onboarding, adoption, value realization, and expansion readiness across customer accounts. You’ll drive technical enablement, workflow alignment, stakeholder alignment, and strategic guidance while serving as an accountable owner for the post-sale customer lifecycle.
Own the end-to-end customer lifecycle post-sale, including onboarding, adoption, value realization, and expansion...
Browse similar: AI jobs · AI startup jobs · Startup jobs · Remote jobs · Boston