Aalyria is a leading technology company that supplies laser communications technology and temporospatial software-defined networking platforms to the aerospace industry. Backed by Battery.
About the role
We're seeking an experienced IT Support Specialist to be the first dedicated support member of our IT team, working alongside our Senior IT Lead and Senior InfoSec Lead. This role will provide comprehensive technical support across our enterprise environment, handle day-to-day user support requests, and establish the foundation for our support operations.
What they're looking for
- 2-3 years of help desk or technical support experience
- Working knowledge of Windows 10/11, Linux and macOS operating systems
- Experience with user account management in Active Directory or Azure AD/Entra ID
- Basic networking knowledge (TCP/IP, DNS, DHCP, WiFi, VPN)
- Experience with ticketing systems and support workflows
- Ability to troubleshoot hardware and software issues independently
More about this role
We're seeking an experienced IT Support Specialist to be the first dedicated support member of our IT team, working alongside our Senior IT Lead and Senior InfoSec Lead. This role will provide comprehensive technical support across our enterprise environment, handle day-to-day user support requests, and establish the foundation for our support operations. The ideal candidate combines solid technical skills with excellent customer service, self-direction, and the ability to work independently while collaborating with technical leadership.
Technical Support & Troubleshooting
- Provide tier 1 and tier 2 support for technical issues across Windows, macOS, Linux, and mobile platforms
- Handle password resets, account unlocks, and user access requests
- Troubleshoot common software issues including Microsoft 365, Google Workspace, Zoom, Slack, and line-of-business applications
- Resolve authentication and SSO issues with Okta and other identity platforms
- Diagnose network connectivity problems, VPN issues, and printer configuration
- Support new hire onboarding and employee offboarding processes
- Set up and configure laptops, desktops, monitors, peripherals, and mobile devices
-...
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