Abacus.AI is the AI Brain for your organization. Your very own AI Engineer will build applied AI systems across a wide variety of use cases including custom chatbots, ai workflows, forecasting, personalization and predictive modeling. Automate your entire... Backed by Index.
About the role
The Enterprise Service Desk Engineer supports and maintains a multi-tenant hosted infrastructure, acting as a Tier 3 escalation point for complex technical issues within the Enterprise Service Desk. The role includes support and administration of client environments across a broad range of technologies, along with coordination with clients and third-party vendors. This position also works closely with SME engineering teams to ensure client platform stability, reliability, and service continuity. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Advanced Windows domain administration and troubleshooting
- Microsoft 365, including Teams, Exchange, Intune, SharePoint, Azure Cloud, and Azure AD
- Storage Area Networks, including Nimble and Pure Storage
- Public cloud platforms, including Azure and AWS
- Multi-factor authentication solutions, including Microsoft Authenticator and DUO
- Backup and recovery solutions, including Veeam, MSP360, and AWS
More about this role
The Enterprise Service Desk Engineer supports and maintains a multi-tenant hosted infrastructure, acting as a Tier 3 escalation point for complex technical issues within the Enterprise Service Desk. The role includes support and administration of client environments across a broad range of technologies, along with coordination with clients and third-party vendors.
This position also works closely with SME engineering teams to ensure client platform stability, reliability, and service continuity.
- Respond to escalated issues from Tier 1 and Tier 2 Service Desk Administrators in a timely and professional manner
- Take ownership of escalated issues through to full resolution
- Manage and support a multi-tenant hosted platform within a team-based environment
- Manage VMware virtualized environments
- Support physical data center infrastructure and associated resources
- Work closely with clients and third parties to resolve escalated issues
- Provide out-of-hours escalation support on a rotating schedule, approximately every 2–3 months
- Maintain a high level of interaction with Tier 1 and Tier 2 teams, fostering positive and effective working relationships
- Provide regular status...
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