Abacus.AI is the AI Brain for your organization. Your very own AI Engineer will build applied AI systems across a wide variety of use cases including custom chatbots, ai workflows, forecasting, personalization and predictive modeling. Automate your entire... Backed by Index.
About the role
Abacus’s Level Three Support - Engineer role is responsible for the design and implementation of customer-facing and internal systems, including public and private cloud environments as well as on-premise infrastructure and telephony systems, all while providing a world-class client experience daily. In addition to leading projects, Level Threes provide escalation support to all service delivery team members. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Associate’s degree in a technology-related field required
- 5–7 years of systems engineering experience required
- 5–7 years of experience working in Microsoft environments required
- MSP-specific experience preferred
- MCSA: Server Infrastructure 70-410 preferred
- MCSA: Server Infrastructure 70-411 preferred
More about this role
Abacus’s Level Three Support - Engineer role is responsible for the design and implementation of customer-facing and internal systems, including public and private cloud environments as well as on-premise infrastructure and telephony systems, all while providing a world-class client experience daily. In addition to leading projects, Level Threes provide escalation support to all service delivery team members.
- Deliver an excellent customer experience in all interactions
- Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues
- Assist clients with the design and implementation, installation, configuration, and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking, and software
- Troubleshoot and resolve client emergencies with minimal oversight, persevering until resolved
- Work with vendor representatives to resolve software and hardware issues
- Install and/or upgrade Microsoft Server Operating Systems
- Perform advanced virus, malware, and ransomware mediation
- Provide professional-quality server room cable management
- Create and maintain...
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