Abacus.AI is the AI Brain for your organization. Your very own AI Engineer will build applied AI systems across a wide variety of use cases including custom chatbots, ai workflows, forecasting, personalization and predictive modeling. Automate your entire... Backed by Index.
About the role
Presenting the Sr. Analyst, Enterprise Service Desk at Abacus, where we're taking IT support to the next level. You'll spearhead the implementation of customer-facing cloud environments, on-premise infrastructure, and telephony systems, all while delivering world-class client experiences daily. Not only will you resolve escalated service tickets with finesse, but you'll also provide guidance for aging and complex issues, ensuring minimal disruption to our clients' operations.
What they're looking for
- Associates degree in technology related field OR equivalent combination of education and work experience
- A minimum of 3+ years of experience in IT Support, working in Microsoft Environments
- Required certifications: Network +, Server +, Windows Server 70-410, 98-365 or equivalent
- Complete other technical and professional development as outlined in development plan
- Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues
- Knowledge of VMWare, Citrix, VPN and Terminal Services
More about this role
Presenting the Sr. Analyst, Enterprise Service Desk at Abacus, where we're taking IT support to the next level. You'll spearhead the implementation of customer-facing cloud environments, on-premise infrastructure, and telephony systems, all while delivering world-class client experiences daily. Not only will you resolve escalated service tickets with finesse, but you'll also provide guidance for aging and complex issues, ensuring minimal disruption to our clients' operations. Your expertise will shine as you mentor and coach our team members, elevating our support capabilities to new heights. Join us in making a real difference in healthcare while delivering world-class client experiences daily.
- Deliver an excellent customer experience in all interactions
- Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues
- Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary
- Serve as an escalation point to mentor and coach team members
- Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers,...
Browse similar: AI jobs · AI startup jobs · Startup jobs