Abacus.AI is the AI Brain for your organization. Your very own AI Engineer will build applied AI systems across a wide variety of use cases including custom chatbots, ai workflows, forecasting, personalization and predictive modeling. Automate your entire... Backed by Index.
About the role
We are seeking a customer-focused and technically skilled Support Engineer - Software to join our Software team. In this role, you will serve as the primary technical contact for customers and internal stakeholders, diagnosing, troubleshooting, and resolving software application issues while delivering an exceptional support experience. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Bachelor’s Degree in Computer Science, or a related field preferred, or equivalent experience
- Minimum 3 years of experience in a systems administration/ helpdesk role
- 1-2 years of experience in an software development role
- Open to possible weekend work and possible on-call schedule
More about this role
Position Summary
We are seeking a customer-focused and technically skilled Support Engineer - Software to join our Software team. In this role, you will serve as the primary technical contact for customers and internal stakeholders, diagnosing, troubleshooting, and resolving software application issues while delivering an exceptional support experience. The ideal candidate has strong analytical and problem-solving skills, enjoys investigating complex technical issues, and collaborates effectively with Engineering, Product Management, and Customer Success teams to ensure timely resolution of customer incidents.
This position is ideal for someone who enjoys blending technical expertise with customer engagement and wants to contribute to product quality and customer satisfaction.
Key Responsibilities
- Provide Level 2 and Level 3 technical support for enterprise software applications.
- Troubleshoot application, database, API, and integration issues using logs, diagnostic tools, and monitoring platforms.
- Analyze customer-reported issues, reproduce defects, identify root causes, and recommend solutions or workarounds.
- Manage incidents and service requests in accordance with...
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