Abnormal AI is a behavioral AI security platform that protects email, identity, and AI—and stops insider threats. Trusted by 5,000 organizations. Backed by Greylock, Insight and Menlo.
About the role
Abnormal AI is looking for a Salesforce Administrator to work our day-to-day Salesforce administrative ticket queue and backlog. You'll take ownership of tickets in the queue — scoping the work, shipping fast declarative fixes, and clearing backlog — while supporting cross-functional teams like Marketing Operations along the way.
What they're looking for
- 2–4 years of hands-on Salesforce Administration experience in a production, multi-user org
- Salesforce Administrator certification required
- Strong declarative configuration skills: Flow, validation rules, permission sets, page layouts, record types, and reports/dashboards
- Demonstrated ability to work a high-volume ticket queue: prioritization, resolution, and clear communication with non-technical requesters
- Experience supporting Sales and/or Marketing Operations stakeholders in Salesforce (campaign infrastructure, routing, lead/contact management)
- Ability to scope and estimate work and communicate realistic timelines to requesters
More about this role
Abnormal AI is looking for a Salesforce Administrator to work our day-to-day Salesforce administrative ticket queue and backlog. You'll take ownership of tickets in the queue — scoping the work, shipping fast declarative fixes, and clearing backlog — while supporting cross-functional teams like Marketing Operations along the way.
This is an administration-focused role. You'll work within Salesforce's declarative tools — Flow, validation rules, page layouts, permission sets — rather than writing code, and you'll partner closely with our broader systems and Marketing Operations teams to prioritize backlog and escalate anything that needs deeper platform or security expertise.
- Work the Salesforce administrative ticket queue and backlog end to end: scope complexity, prioritize, and ship resolutions for Sales Ops and cross-functional GTM stakeholders.
- Serve as the dedicated Salesforce point of contact for top of funnel workstreams, supporting needs like campaign infrastructure and lead/contact routing and personalization.
- Build and maintain declarative solutions using clicks-not-code: Flow, validation rules, page layouts, record types, permission sets, and reports/dashboards.
-...
Browse similar: AI jobs · AI startup jobs · Startup jobs · Remote jobs