At AbsenceSoft, we’re transforming the employee experience. Our secure, intuitive technology helps employers bring humanity, certainty, and efficiency to some of the most complex moments in the workplace. Backed by Norwest.
About the role
We're looking for an Account Manager to renew and grow customer relationships within an assigned book of business. In this role, you'll focus on ensuring customer satisfaction, managing renewals, and identifying opportunities to expand usage of AbsenceSoft's leave management SaaS platform. You'll serve as a trusted advisor to our clients, designing pricing strategies that align with both customer goals and revenue objectives while collaborating with internal teams to deliver exceptional results. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Serve as the primary point of contact for commercial conversations, including renewals, upsells, account expansion, pricing, and execution
- Track account activity and maintain accurate records in CRM systems to support proactive pipeline management
- Drive renewal outcomes by demonstrating value and proactively addressing customer needs
- Deliver product training and guidance to drive adoption and customer satisfaction
- Partner with cross-functional teams (i.e. Customer Success, Finance, and Legal) to structure and finalize customer agreements
- Gather and relay customer feedback to inform product and process improvements
More about this role
We're looking for an Account Manager to renew and grow customer relationships within an assigned book of business. In this role, you'll focus on ensuring customer satisfaction, managing renewals, and identifying opportunities to expand usage of AbsenceSoft's leave management SaaS platform. You'll serve as a trusted advisor to our clients, designing pricing strategies that align with both customer goals and revenue objectives while collaborating with internal teams to deliver exceptional results.
What you'll do
- Serve as the primary point of contact for commercial conversations, including renewals, upsells, account expansion, pricing, and execution
- Track account activity and maintain accurate records in CRM systems to support proactive pipeline management
- Drive renewal outcomes by demonstrating value and proactively addressing customer needs
- Deliver product training and guidance to drive adoption and customer satisfaction
- Partner with cross-functional teams (i.e. Customer Success, Finance, and Legal) to structure and finalize customer agreements
- Gather and relay customer feedback to inform product and process improvements
- Operate within a highly compliant environment,...
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