Run payments, manage your data, and offer financial products in one platform. Adyen is purpose-built for the world. Backed by Index and ICONIQ.
About the role
For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- You are innovative, love dealing with ambiguity, have strong problem-solving capabilities and enjoy establishing processes and procedures
- You are able to serve as an escalation point to varied technical support requests and issues
- You can make quick informed decisions and prioritize requests for both internal and external stakeholders
- You have strong communication skills and the ability to interact with others clearly and empathetically
- Payments or Fintech experience is not required, but you must be able to communicate your enthusiasm for the space and have a tech background or strong technical affinity
- You must be willing to travel occasionally, both domestically and internationally where required
More about this role
Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.
For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.
As a Technical Support Team Lead, you will lead a team that operates as a first point of contact for Adyen’s merchants across the globe. You will guide and develop the Technical Support team that works directly with merchants to help solve complex technical and operational questions. Day-to-day you will be working with multiple teams across Adyen, such as Operations, Engineering, Product, Account Management and Sales to provide white glove service and support.
Our team is merchant-focused, highly motivated and thrives on our shared success. You will be part of an...
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