Buy now pay later without the fees. Flexible payment options with longer plans, lower payments, and no fees. Pay in 4 interest-free or get more time and see your total cost upfront. Backed by Battery, Khosla and Lightspeed.
About the role
As we scale into new products, partners, geographies, and channels, we need an exceptional leader to own the strategy of how our servicing operating model evolves globally. In this role you'll set the customer operations strategy for a portfolio of complex, cross-functional expansion programs, lead a team of program and process managers, and be accountable for adapting the servicing model to new and differentiated products across markets. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Establish and modify the team's operational objectives, policies, procedures, and work plans, define the methods, frameworks, and success criteria used to run initiatives across regions
- Build alignment across mid- to senior-level leaders cross-functionally, influence outcomes in complex or sensitive situations while strengthening those relationships
- Serve as a recognized subject-matter expert and thought leader on the global servicing operating model, build networks and represent Customer Operations on broader, organization-wide initiatives
- Champion an analytical, data-driven culture within the team and across Product, Analytics, Engineering, and the broader business
- Develop communication and change-management plans for the portfolio, and own the processes for logging and tracking risks, issues, actions, and dependencies
- Represent the unique customer servicing needs of global customers at scale across core operations
More about this role
At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.
About the Operations team
The Operations team delivers seamless customer experiences and enables new product capabilities while ensuring operational excellence. The team owns strategy, planning, technical execution, customer service, fraud operations, process design, quality, training, and program management. We drive efficiency, resolve issues quickly, and scale operations as the business grows. Our goal is to deliver seamless support while maintaining high standards and reducing risk.
As we scale into new products, partners, geographies, and channels, we need an exceptional leader to own the strategy of how our servicing operating model evolves globally. In this role you'll set the customer operations strategy for a portfolio of complex, cross-functional expansion programs, lead a team of program and process managers, and be accountable for adapting the servicing model to new and differentiated products across markets. In addition, you will be the leader who represents operations across international...
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