Agave connects your construction software systems, automates Accounts Payable workflows, and gives field and finance teams real-time visibility across projects — without replacing your ERP or PM system. Backed by Accel.
About the role
tl;dr: Fresh off a $15M Series A led by Accel (total funding now $20M+), Agave is experiencing hockey-stick growth. Our AI products are the fastest-growing part of the business: a third of new deals now include one, and we signed 8 new channel partnerships in the last month alone. We're hiring a hands-on, technical support engineer to become a true expert on the Agave Platform, own the support queue, and be the first responder to our customers when something breaks or is confusing.
What they're looking for
- 2-8 years of experience, ideally in b2b SaaS
- 2+ years in a customer-facing role (support, CSM, solutions, or implementation) where you helped customers resolve nuanced, non-scripted issues
- Experience owning a queue of tickets or cases and driving them to resolution, not just handing them off
More about this role
tl;dr: Fresh off a $15M Series A led by Accel (total funding now $20M+), Agave is experiencing hockey-stick growth. Our AI products are the fastest-growing part of the business: a third of new deals now include one, and we signed 8 new channel partnerships in the last month alone. We're hiring a hands-on, technical support engineer to become a true expert on the Agave Platform, own the support queue, and be the first responder to our customers when something breaks or is confusing. You’ll triage, diagnose, and resolve issues; improve our documentation and playbooks; and surface patterns that directly shape our product roadmap.
You’ll work directly with our Solutions Engineers, PMs, and Engineers to define how support works at Agave — from SLAs and metrics to tooling and processes. If you like talking to customers, digging into technical details, and bringing order to chaos, you’ll be an excellent fit. Learn more about us here ( link ).
We want support to be a first-class function, not an afterthought. We believe high-quality, fast, and honest support is one of our biggest levers for retention and referrals in construction. You will be the person who brings order to this: owning...
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