Insurance powers almost everything, and yet the systems behind it are still held together with spreadsheets and manual processes. AgentSync is fixing that.
About the role
AgentSync is a leader in driving a modern insurance infrastructure experience. Our insurance compliance software connects the insurance industry to power growth, increase efficiency, and reduce risk. This is not your typical Customer Success Manager role. This is a high visibility, high value-add opportunity with a ton of trust, responsibility, and autonomy built-in right away. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Own and command the full customer lifecycle for ~30 of AgentSync’s most strategic accounts, driving measurable value, adoption, and expansion
- Cultivate deep, trusted, and transparent relationships across all levels of the customer’s organization—from end-users and champions to C-suite decision-makers
- Lead quarterly business reviews and executive conversations that tie product adoption to business impact
- Confidently manage escalations, serving as the first point of resolution and diffusing risk with minimal management support
- Drive internal accountability, ensuring cross-functional teams deliver on commitments with urgency and clarity
- Proactive and anticipatory mindset. A 'plan' vs. 'react' approach - takes pride in documenting and collaborating on customer engagement plans that serve as the backbone for our partnerships
More about this role
AgentSync is a leader in driving a modern insurance infrastructure experience. Our insurance compliance software connects the insurance industry to power growth, increase efficiency, and reduce risk. This is not your typical Customer Success Manager role. This is a high visibility, high value-add opportunity with a ton of trust, responsibility, and autonomy built-in right away. You will own the customer relationship end-to-end, driving measurable business outcomes while orchestrating internal teams to deliver exceptional value.
The Enterprise CSM will be an integral part of the Customer Success team, working with some of our highest value and most strategic customers to ensure they meet and exceed their goals with AgentSync. We’re looking for someone who thrives in high-stakes environments, can navigate complex customer dynamics with confidence, and isn’t afraid to step into challenging conversations—whether that’s with a C-suite customer or an internal executive.
- Own and command the full customer lifecycle for ~30 of AgentSync’s most strategic accounts, driving measurable value, adoption, and expansion
- Cultivate deep, trusted, and transparent relationships across all levels...
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