Agility's humanoid robots are deployed today in manufacturing, distribution, and logistics. Proven automation for industrial environments. Backed by SoftBank VF.
About the role
This Principal Program Management role will coordinate internal workstreams and own the customer outcome across every function that touches it. This person will lead the most complex, highest-stakes customer programs and demonstrate the level of customer-centric focus and accountability that the rest of the team can learn from and follow. Your approach to preparation, execution, and customer communications will be the benchmark for how the Program Management function operates.
What they're looking for
- Set the standard for customer-facing preparation — ensure that your CAP team knows every open commitment, every risk, and every recent development on your program
- Own the customer relationship at the program level — building and maintaining trust through transparency, follow-through, and data, not ungrounded optimism and vague responses
- Define and track delivery KPIs that reflect actual customer outcomes — throughput, uptime achieved, acceptance gates passed — in addition to internal quality metrics
- Identify and escalate systemic issues that affect multiple customer programs — fleet reliability, release readiness, robot skills gaps — and help to drive them to resolution
- Establish program management practices and capabilities through demonstration — your templates, your rigor, your preparation become the standard others will learn from
- Direct experience in robotics, automation, warehouse/logistics technology, or similarly complex electromechanical systems deployed in real production environments
More about this role
Agility’s commercially deployed humanoids operate alongside teams in warehouses, manufacturing facilities, and distribution centers—tackling physically demanding and repetitive tasks while enabling workers to focus on higher-value work. With industry-leading safety standards and years of proven deployment data, we're pioneering a new era of automation that enhances human potential.
About the Role
Agility Robotics deploys Digit — a humanoid robot — into customer warehouses, distribution centers, and manufacturing environments. The Customer Success function owns these deployments end-to-end: from initial customer engagement through deployment, acceptance, and sustained production-scale operations. Support of the customer is the focus of our team and all the internal teams — engineering, quality, operations, release management — must be aligned and coordinated to ensure success of the Digit deployment in the customer operations for Agility to scale and grow.
This Principal Program Management role will coordinate internal workstreams and own the customer outcome across every function that touches it. This person will lead the most complex, highest-stakes customer programs and...
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